Responda acquires H1 Communication

Kalix One of the major customer service companies in Sweden, Responda Group, acquires H1 Communication and becomes even bigger.

The acquisition is part of Responda's growth strategy.

"H1 has been a competent and innovative provider of customer service since its inception, and we are very pleased to welcome them to Responda Group. Through this acquisition, we further strengthen our position in the market and can therefore offer even more value to our customers by combining our expertise and resources," says Marcus Lindqvist, CEO of Responda Group.

Responda Group has 250 employees and handles more than 20,000 customer contacts daily for more than 3,000 clients. Responda Group has a turnover of approximately SEK 140 million. The company has operations in Stockholm, Eskilstuna, Kalix and Haparanda. Responda Group was formed in 2021 when Responda AB acquired Kalix Tele24 AB in Kalix in Norrbotten, which has been in the industry since 1992.

H1 Communication is a Nordic customer service company with European partners that offers outsourcing of customer service, technical support and response service.

Together, the group will have a turnover of close to SEK 300 million and consist of over 500 customer service employees who handle close to 25 million customer contacts annually.

Lennart Håkansson

editor@northswedenbusiness.com